Thank you for choosing Kiwi AiTechnology Co. AI software and services. As this product is a digital service and virtual good, the following refund and reimbursement terms are in effect. Please read them carefully before purchasing:
I. Scope of Application
These terms apply to AI software services purchased through this platform, including one-time payment features and subscription services.
II. Non-Refundable Situations
Refunds are generally not supported in the following situations:
Successfully activated and used digital services or subscription services;
Consumed service credits (such as generation counts, call counts, etc.);
Refund requests submitted due to personal reasons (such as dislike or failure to meet expectations);
Orders placed after the specified refund request period.
III. Refundable Situations
Refunds are possible under the following conditions:
Service malfunctions causing unresolved issues;
Duplicate charges or abnormal billing;
Unused subscription services, cancelled within the specified time (subject to specific instructions).
IV. Subscription Cancellation Instructions
If you have activated a subscription service, you can cancel automatic renewal before the next billing cycle;
After cancellation, service will cease at the end of the current cycle, and no further charges will be incurred;
Current period fees are generally non-refundable (unless otherwise stipulated by law). V. Refund Process
Contact customer service to submit a refund request and provide order information;
Explain the reason for the refund and relevant proof (such as screenshots of abnormal charges);
After approval, the refund will be processed within the specified time;
VI. Refund Method and Time
Refunds will be returned via the original payment method;
The actual arrival time depends on the payment institution;
VII. Special Notes
AI software is an instant-delivery digital service. Please confirm your needs before purchasing;
We recommend using the free features to experience them before choosing paid services;
Return Address: 1348 Trailmore Dr #D Charleston SC 29407
Email: [email protected]
Phone: 8644654283
If you have any questions about these terms or refunds, please contact us through “Contact Us” for assistance.